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TitaniumZPG's avatar
TitaniumZPG
New member | Level 1
11 months ago

I sent two referrals but didn't receive the extra space

Hi,

Recently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible".

Then I sent another link to my friend. He accepted link, but the status is "Invitation sent". No extra storage.

Could you please help me to find the solution?

BRG,

Vladimir.

Referrals
Storage space

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  • TitaniumZPG's avatar
    TitaniumZPG
    New member | Level 1
    10 months ago

    I tried twice, but I got the following email


    "Hi,

    Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for clarifying. I’ve gone ahead and opened another ticket for you. 

    Please respond to it, when possible, and we’ll look into this further.

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