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dups2788's avatar
dups2788
Explorer | Level 4
3 years ago
Solved

I uninstalled Dropbox from my computer, but the Dropbox folder still takes up space on my hard drive

I use to have a dropbox account (using company email credentials) from a company I have worked for before and now after leaving the company and unistalling dropbox, my Win10 is still saying I have ar...
desktop
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey dups2788, thanks for joining our Community and happy Monday!

     

    Uninstalling the Dropbox application, won't actually free up the space the Dropbox folder is taking up.

     

    But if your computer has been unlinked from the account and Dropbox is uninstalled, you can delete the Dropbox folder from your computer, to free up that space.

     

    The discrepancy is probably because you used to have most files set to online-only in your Dropbox folder.

     

    That would turn them into placeholder files, with no physical size.

     

    I hope this helps, but let me know if you have any questions.

xMPWx's avatar
xMPWx
New member | Level 2
3 hours ago

I'm having the same problem, I unistalled the app and deleted the rest of what's left on my computer and it still shows that my computer hard drive it full. I don't get it.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 hours ago

    Hey xMPWx, sorry to hear about that! 

    Have you successfully deleted your Dropbox folder too? Do you specifically see that your old Dropbox files take up space on the device? 

    Also, do you think it's possible to check your PC's settings > System > Storage and send me a couple of screenshots, please? 

    Keep me posted, and we'll take it from there! 

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