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Forum Discussion

LA99's avatar
LA99
New member | Level 2
3 months ago
Solved

I'm getting notifications that I'm out of space, but Dropbox shows 0 files/folders.

Dropbox Plan
Standard
Operating System/Browser (if using the web)
Windows 11 / Microsoft Edge

Question or Issue
I keep getting notification that my dropbox is over the limit. when I look in dropbox on my computer or on my phone (android) it says there are 0 files 0 folders. It keeps wanting me to upgrade but I am not confident I would see my files even if I upgraded. Everything I've read says I should still be able to see my files/folders even though it says it is full. No one shared files/folders with me, I don't share files/folders with anyone. 

 

Error Messages
Notifications
Storage space
  • Nancy's avatar
    Nancy
    3 months ago

    Thanks for posting this on our forum, LA99!

    Can you send me a screenshot of what you see on your Plan page here? 

    Have you also checked your Backups page to make sure you don’t have any backup files that could be taking up your Dropbox storage? If you have, you can delete them this way. 

    Let me know what you find.

3 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi LA99, I'm glad to hear that my colleague was able to assist you in this matter.

    Enjoy your week ahead!

  • LA99's avatar
    LA99
    New member | Level 2
    3 months ago

    Thank you for the information, I had no idea the backups were somewhere else. I found it and deleted it, my drop box is no longer over the limit.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for posting this on our forum, LA99!

    Can you send me a screenshot of what you see on your Plan page here? 

    Have you also checked your Backups page to make sure you don’t have any backup files that could be taking up your Dropbox storage? If you have, you can delete them this way. 

    Let me know what you find.

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