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Laguille's avatar
Laguille
New member | Level 2
12 months ago

I'm on a Family plan. One member is being asked to upgrade, in order to use a shared folder.

Hi, I have a 2 To Family plan, and one of my members I share folders with has been asked to upgrade her plan to get access to these folders. Why?  
Plans
Shared Folders
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago
Laguille wrote:

one of my members I share folders with has been asked to upgrade her plan to get access to these folders. Why?

Because you have a 2TB plan, they dont. Account upgrades do not benefit anybody else within a share. 

The exception to this is people are within the Family Plan and using one of the family plan's licences - they dont use quota, it is only counted once. 

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