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Forum Discussion

MarkPickworth's avatar
MarkPickworth
New member | Level 1
11 months ago

I'm supposed to have a year free 25GB with my new HP purchase, but I don't see the space.

I'm supposed to have a year free 25GB with my new HP purchase
desktop
Storage space
windows
  • MarkPickworth's avatar
    MarkPickworth
    New member | Level 1
    11 months ago

    I was using my old laptop to get some things ready to transfer, and the message came up to login to access the offer, but I couldn't. When I logged in on my new laptop, I could access the app and my account but not the offer. I think it was automatically accepted on my old machine that I am not even going to use, and can't access anyway

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey from me too MarkPickworth - thanks for additional information.

      May we reach out via email to have a further look internally at this point?

      • MarkPickworth's avatar
        MarkPickworth
        New member | Level 1
        11 months ago

        That would be great Walter .Thanks

         

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