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MarkPickworth's avatar
MarkPickworth
New member | Level 1
3 months ago

I'm supposed to have a year free 25GB with my new HP purchase, but I don't see the space.

I'm supposed to have a year free 25GB with my new HP purchase
desktop
Storage space
Windows
MarkPickworth's avatar
MarkPickworth
New member | Level 1
3 months ago

I was using my old laptop to get some things ready to transfer, and the message came up to login to access the offer, but I couldn't. When I logged in on my new laptop, I could access the app and my account but not the offer. I think it was automatically accepted on my old machine that I am not even going to use, and can't access anyway

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey from me too MarkPickworth - thanks for additional information.

May we reach out via email to have a further look internally at this point?

  • MarkPickworth's avatar
    MarkPickworth
    New member | Level 1
    3 months ago

    That would be great Walter .Thanks

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey from me as well, MarkPickworth!

      I just sent you an email, so we'll continue investigating there.

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