Referral shows as ineligible. What can I do?

Hi there, saaad3ali, welcome to our Community! 

One of the reasons a referral might appear as ineligible on the Dropbox site is because the user attempted to activate the referral from the same network as yours. Could this be the case?

You can also check this section of Help Center for more info and this FAQ right here. Can you also confirm that they've tried these steps?

This will help me to assist further!

Thank you for the quick response. 3 out of 4 are on different network then mine so this doesn't make sense why it's not working and yes, tried and tested everything.

Hey saaad3ali!

I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.

Cheers! 

Hi Megan,

I have a similar issue. I used TeamViewer to help my friend Harry set up Dropbox, and I thought it would be a good idea to use the invitation link.

unfortunally it resulted in ineligibility, and I can't really understand why. 

 Thanks for your help in advance

Hi Smurfone, I'll be more than happy to help! 

I just reached out to your Community-linked email address. Reply back to me, and we'll take it from there. 

Thanks!