I'm trying to make folders online-only, but they reappear immediately in my desktop app.

Hey there anbrasw​, thanks for dropping by.

Something to keep in mind, when using this feature, the files/folders would still appear inside your Dropbox folder. They wouldn't disappear from there, they would just count as 0 bytes.

With that being said, can you clarify the size they take up inside your hard drive, and the app's current syncing status?

Keep me posted.

Thanks! Syncing status is - no issues. 

The files still come up as having a size when you go back into the Manage Hard Drive Space. The files I have tested range in size from 1 GB to 7 GB. I can try one smaller if that is the issue. Should I also try reinstalling Dropbox?

Hey anbrasw, I hope it's okay for me to jump in here!

No need to reinstall the Dropbox app just yet.

Can you please describe the exact steps you followed to make your files online-only? 

And if you navigate to your Dropbox folder, select your folders, right-click on them and choose the "make online-only" option, does that work?

Hi all - when I navigate to my folders in my folder structure - and right click - "make online-only" does not come up as an option. 

So I am going into the app - going to manage hard drive space, and then clicking on individual folders and clicking on "make online only." 

Thanks!

Thanks for the update, anbrasw!

Would you mind sending us a screenshot of the options you see when you right-click on a file or folder in your Dropbox folder?

Also, does syncing work otherwise? For example, if you add a file to your Dropbox folder, does it sync to your account on dropbox.com?

Syncing is fine otherwise. And the sync issues say there are no syncing issues. Here are the options: 

Thanks!

Thanks for the screenshot, anbrasw!

Just to confirm we've checked everything, have you tried quitting the Dropbox app, and then re-starting it, to see if it helps?

Yes - I have tried that. But good thought!

Hmm, do you remember disabling any system extensions in your settings? Or having another Dropbox account linked to this one?

Perhaps you've turned off some kind of system extension on that account instead.

Hey anbrasw! Did you get the chance to test Hannah’s latest suggestion perhaps? If you did, feel free to let us know how it went.