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Forum Discussion
Incorrect out of space error message about available space when I try to add content to my account.
I've recently started getting a "You're out of storage. To copy this content you need more storage space." message when I try to save files from a browser (either Chrome or FF) directly to my Dropbox. I've got the free 2gig account and all indicators (both through Windows explorer and my account on Dropbox) - show that I'm only taking up 378.7 meg of storage. I just double-checked my backups and I have none (neither visible nor hidden/deleted).
I can still save the file 467k .pdf locally and then upload it to my Db through explorer without issue, so I can confirm that I truly do have enough room.
Any thoughts?
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Jay,
Thanks for the quick response. They can be any size really (usually on the smaller .pdf/.docx size and type), but the file that prompted me to post after throwing the dialog box up was a 467k .pdf.
-Mike
- Jay
Dropbox Community Moderator
Could you clarify how you're copying files directly to your Dropbox account via the browser? Are you adding shared links to your account?
I'm just hovering over a file in someone else's shared Dropbox. I get the two options; "Copy to Dropbox" and "Download". Clicking "Copy to Dropbox" immediately throws up the dialog about being out of storage.
- Jay
Are you certain of the file size? you can check this by changing the view to list view.
Are you signed into the correct Dropbox account to add it to the right account?
Jay,
Yes - to both the size and correct account (I only have the one Dropbox account).
Going forward, just to save us some iterations on the 'simple' quesitons - I've got 20+ years of IT support experience. Hence, feel free to talk tech. 🙂
Jay,
I just got a Dropbox link from the same client as earlier and when I tried to pull down the file - it worked flawlessly. So I went back and tried something different with the earlier link that was throwing the error. Here's the behavior:
- Get a Dropbox link to an individual document (with the "Download" and "Edit" buttons in the upper left-hand corner) - saving to Db works perfectly.
- Get a Db link to a folder (where "Copy to Dropbox" and "Download" appear when you hover over the file name) - saving to Db throws the storage space error
- However - if I then double-click on the file so that it opens like the first bullet point above - it works perfectly.
So, there appears to be something particular about the folder view that's throwing it all a curve. Hopefully this data point helps some.
-Mike
Jay, or anyone else who happens to field this. Has the previous behavioral datapoint helped at all?
I received a link to join a shared Dropbox drive. But I get an error that says "I'm out of storage" even though I have 750Mb of storage left and the files I am joining to access are only 4Mb. Is this a bug with Dropbox, or are they finding every angle now to prompt upgrades for more storage... even if it's just for 4Mb? Something is either broken or shady with Dropbox here
Not sure if this is a new Dropbox bug or if their marketing team selling storage upgrades is getting super aggressive ... or both.
My Basic account has a 4.25Gb storage limit due to extensions over the original 2Gb allotted due to recruiting fellow Dropbox users. Of that, I am currently using 3.42Gb -- so I should have over 750Mb available.
Yet when I get a link to join a Dropbox share that consists of a mere 4Mb of files, Dropbox throws an error in my face saying I can't do that because I don't have enough space. My only option is to click towards upgrade my space, and for my account it shows a big red bar saying I'm using 3.42Gb out of 2Gb allotted.
What gives, Dropbox? Are you enforcing double standards on my account?
