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Forum Discussion
Invisible files and I'm unable to delete them
Dropbox Plan
I pay for 3 TB
A large UpdraftPlus backup was uploaded to my Dropbox.
The files appeared briefly in Recent, but the actual folder has never been visible in All files.
Search does not find the folder either.
I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit.
My visible files did not explain the storage usage, so I believe hidden UpdraftPlus/app-folder files are still present. And now they are no longer visible in Recent files.
How do I find and permanently delete these files?
3 Replies
There is nothing in “Backups.”
Updraft has its own names for its invisible folders. I searched for those proprietary paths, but they are completely hidden.
But I have now discovered that it is connected to an Updraft app. If I delete that app, will the invisible folders also disappear?
Yes, this was my first action: "I deleted the backup from UpdraftPlus, but Dropbox still says I am massively over my storage limit."
- Walter
Dropbox Community Moderator
Hi Gofi - thanks for lettings us know about this.
Have you tried navigating to your backups page and see if you can find and delete this backup from there?
Let me know and we'll take it from there.
