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Lost space and get 2 GB instead of 10
As it happened to many others, I lost my storage space changing PC and Dropbox says I have only 2 GB as my basic plan.
Yet I still may see my Total bonus space earned with referrals (10.25 GB)....
Hi carlopenco, as your Dropbox Backup is ongoing, this means it is still taking up 4.17 GB of your quota (if it hasn't changed since), which is on top of the quota taken up by your normal files in the Dropbox folder, thus filling up your account.
If you want to free up space on your account, you can either disable the computer backup, or delete more files in your Dropbox folder.
I don't find the page "subscription". I probably was one of the first to use Dopbox many years ago, with a Basic plan (2GB), plus some referrals (see screenshot above). I suppose that the problem concerns the backup because I see that, notwithstanding my blocking "automatic backups" it seems backup is going on (59% online see screenshot below). On my PC I read: "4.17 GB of 7.13 backed up 58% complete" and it goes very slowly (yesterday was 56%).
I deleted some folders some time ago and I have now less than 9GB on my PC (see below). At the moment I have lost fiber connection (I should recover it after Easter). Should I click again to activate "automatic backup" (as in the screenshot below)? Was this my error?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi carlopenco, as your Dropbox Backup is ongoing, this means it is still taking up 4.17 GB of your quota (if it hasn't changed since), which is on top of the quota taken up by your normal files in the Dropbox folder, thus filling up your account.
If you want to free up space on your account, you can either disable the computer backup, or delete more files in your Dropbox folder.
