Forum Discussion

ericdou's avatar
ericdou
Explorer | Level 3
2 months ago

Missing space from a referral

I've invited a new member to Dropbox and created an account, but did not receive the Dropbox referral 500MB?

Dropbox Basic
Quota
Referrals

8 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey ericdou, I just sent you an email, so we can investigate this further.

    See you there!

  • ericdou's avatar
    ericdou
    Explorer | Level 3
    2 months ago

    Yes, it was in the same household - in the same network I believe

    Jay, do you have any good solution on this? Thanks a lot!

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi ericdou, did the other user activate the referral while connected to the same network are your current desktop machine?

  • ericdou's avatar
    ericdou
    Explorer | Level 3
    2 months ago

    Thanks, Hannah. It didn't help much, as we have not found a good fix. Could you plz help?

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey ericdou, thanks for the update here.

    I'd suggest taking a look at this FAQs page, with some info about referrals, common causes of the issue you're facing and possible fixes.

    Let me know if it helps.

  • ericdou's avatar
    ericdou
    Explorer | Level 3
    2 months ago

    Mark:

    Yes, it has been downloaded and installed on a desktop device.

    The status says ineligible

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!