My account is full even after deleting my files

Don't know if this will help but this is what shows on my computer

I calculated the size of every folder I have and took a screen shot

Thanks for the screenshots, Kristie.

So from what I can see, it looks like your account online is showing that you have a Dropbox Basic account and are using 2.00/2.00 GB, which means it's full.

Your local Dropbox folder looks larger, so can you check if the Dropbox desktop app is linked to the same account as online?

You can see the linked account in the "account tab in preferences.

Do you see the same email here?

I appear to have two accounts - can I safely delete one without losing all the files for the other. So frustrating - thank you so much for pointing me in this direction

Hey KristieC, yes!

You can surely delete one of the accounts, and the files on the other one won't be affected.

If there are any files that you absolutely need, you might want to either download them locally, or keep a copy of them. 

I hope this helps! 

I tried looking at backups. It says size 0 bytes, number of files 0.

Hey FrankG37, if your account is full, but you don't know which files are taking up your space, I would suggest using these steps, to see the size of any files in your account and calculate the size of any folder you might have.

Hi Hannah,

I followed your instructions, logged in to dropbox.com. The mesage "you're out of space..." displays at the top. I get a Home screen with options to upload or create. If I choose Upload I get "Your Dropbox is full".

On the panel on the left of the screen The only folders displayed are "Camera uploads" and Mobile Uploads". There was no size option anywhere. I tried the Dropbox App on my laptop and went through all the files they only showed treesize free, All but two showed 0 bytes. Public had a explanation file.

I went back to "Camera uploads" on the web page and this time managed to show files dating back to 2018. I went through selecting each of these and deleting them. Hopefully that will sort it.

Happy to hear that, Frank!

If you need anything else, let us know!

My Dropbox account is stating that it is completely full.  But I have spent the last 2 days deleting files and folders from Dropbox.  It should only have 3 or 4 very small files in it.  But it still has all of the files that I’ve deleted.  They won’t actually delete.  And I can’t get a response from the chat bot (I’ve tried.). And every topic about deleting files doesn’t address this particular issue.