We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Gkln's avatar
Gkln
Helpful | Level 7
3 months ago
Solved

My account is not displaying the correct size of my folders

When I let display the folder size, sizes are displayed with a ">" (greater as) sign in front. This is no useful information. For example, the first folder is displayed with "> 599,02 MB", but i...
Folders
Storage space
Web
  • Gkln's avatar
    Gkln
    2 months ago

    Problem got solved:

    (at least at the moment it looks so)

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey Gkln, thanks for letting us know about this.

Would you mind going to the plan tab of your account settings to see how your used space is distributed?

Is it possible that you have backed up files or shared files taking up your space?

If you could send us a screenshot of that page, it would be really helpful.

Thanks in advance.

  • Gkln's avatar
    Gkln
    Helpful | Level 7
    3 months ago

    I have no backed up files and no shared files, except they are hidden.

    I cannot see any connection between maybe backed up or shared files and the ">"-sign in front of the folder sizes. Though indicating 2 digits behind the comma, the values are wrong with more than several hundred MB in front of the comma.

    As things changes, here are the actual values:

     

     

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!