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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
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Storage space
SOpp's avatar
SOpp
Explorer | Level 4
4 years ago

My dropbox is indicating "Your personal dropbox is full using 2.6 regular files."  I can't find the regular files that is using the space.  I do not have any files in "Shared," "Deleted," "All files," etc.  How do I locate these "regular files" and remove them and free up space!  Thank you.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey SOpp, welcome to our Community! 

 

Have you enabled our Backup feature, by any chance? 

 

Also, where is the 'full' message coming from? Where is it showing? 

 

Keep me posted! 

  • SOpp's avatar
    SOpp
    Explorer | Level 4
    4 years ago

    When I log into Dropbox it flashes "you are not syncing, dropbox is full."  I was able to locate that it is regular files and not back up files. 

    Backup is NOT enabled at this time.  It was and somehow when I put a flash drive in it backed it up.  We deleted those files from backup, but it didn't clear them out of dropbox and it is still showing full "regular files"

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi SOpp, could you send me a screenshot of what your plan page reports? 

       

      Also, what do you see when visiting your account's home page? 

      • SOpp's avatar
        SOpp
        Explorer | Level 4
        4 years ago

        Attached is a picture of the information showing "regular files" are using the space.  There are no files showing when I log on to Dropbox

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