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Forum Discussion

frot 's avatar
frot
New member | Level 2
4 years ago

My account keeps saying it's full - but it isn't

Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
Quota
Storage space
SOpp's avatar
SOpp
Explorer | Level 4
4 years ago

Attached is a picture of the information showing "regular files" are using the space.  There are no files showing when I log on to Dropbox

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey SOpp, sorry for jumping in here.

 

If it was backup files, they'd still show up as 'regular files' on your plan page.

 

Can you go to this page and send me a screenshot of what you see there?

  • SOpp's avatar
    SOpp
    Explorer | Level 4
    4 years ago

    This is what I get!

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the screenshot, SOpp. 

       

      One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer?

       

      To see that, please hover your mouse over the Dropbox icon in your system tray.

       

      Make sure to click on the arrow that shows your hidden icons, if you don't see the Dropbox icon in your system tray.

      • SOpp's avatar
        SOpp
        Explorer | Level 4
        4 years ago

        This is the response I receive regarding syncing:

         

        Review asap: Your Dropbox has stopped syncing. You’ve reached the limits on your current plan. Resubscribe for up to 3 TB of space.

    • stevewdavis10's avatar
      stevewdavis10
      New member | Level 2
      4 years ago

      I was getting synch errors and you need to upgrade emails from Dropbox starting 3 months ago.  Ignored, until I needed to upload about 100M of pics.  When I click my initials to get account info, it displayed "Using 2.43 GB of 2 GB storage".  So i went in and deleted basically everything that I uploaded and some videos an outside party joined into my account.  I then went and permanently deleted the files I uploaded (which was about 2G).   The Using 2.43GB message at the top did not change, even after I logged off and logged on.   What am I misssing here?  

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        4 years ago

        Hi stevewdavis10 

        How long ago did you delete them? It can take a few hours to update. 

         

        Also, just for info, deleted files dont use quota, so, permanent deletion is not necessary. 

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