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Forum Discussion
My account keeps saying it's full - but it isn't
Hi - I have a 6.3 GB basic account with less that 1.2 GB of data in it, but I keep getting notifications saying the account is full, and it isn't syncing. I've double checked my folders and cleaned o...
This is what I get!
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the screenshot, SOpp.
One more thing, would you mind sending us a screenshot of the current syncing status of the Dropbox application on your computer?
To see that, please hover your mouse over the Dropbox icon in your system tray.
Make sure to click on the arrow that shows your hidden icons, if you don't see the Dropbox icon in your system tray.
This is the response I receive regarding syncing:
Review asap: Your Dropbox has stopped syncing. You’ve reached the limits on your current plan. Resubscribe for up to 3 TB of space.
- Hannah
I see, thanks for checking.
Would you mind confirming that you also have the same Dropbox account linked to your computer, as on the Dropbox website?
To check that, click on the Dropbox icon in your system tray, then on your initials/profile pic, then on 'preferences' and then on 'account'.
Do you see the same email address as here?
Yes, it's the same. Where are "regular files" hidden? That is what is taking up space, but I can't find them
- Nancy
Hi SOpp, and sorry for jumping in here.
In general, your regular files include any content that’s not shared with anyone else (you’d be seeing these files on your All files tab and your Backup page).
There are no files in either of those tabs but my account says I'm full and it is regular files. There are files somewhere in the background that is filling my dropbox and we cannot find them. Can you find them?
I have sent this several times.
- That would be great
- Nancy
You’re all set!
When possible, please reply back to my email and we’ll check this together.
