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sarah777's avatar
sarah777
New member | Level 2
7 months ago
Solved

My account stopped syncing, but it seems I'm using 187GB out of the 2GB.

Hi, why is do I keep getting emails/notifications that I'm out of space and Dropbox has stopped syncing and I Must upgrade when I clearly am not out of space?  (Using 187.32 GB of 2 GB space on the b...
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  • sarah777's avatar
    sarah777
    7 months ago

    Hi my sincere apologies, I completely misread that, you are correct its 187GB NOT 1.87, wow big miss on my part- and yes I had downgraded... so it all makes sense now and I'll have to upgrade it seems.  Thank you!

sarah777's avatar
sarah777
New member | Level 2
7 months ago

Hi, thank you for your reply.  It's the shared folders that I have to keep, I deleted all backups and everything I don't need actually.  And it's 2.75gb that are allowed, not 2gb (my mistake), and yes the free plan... so with 1.87gb of storage I'm using, I have nearly 1gb left, why would it not continue syncing with that much left?

Thank you,

Sarah

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey sarah777, thanks for checking!

Just to make sure we're on the same page here: do you use 1.87GB or 187.32 GB as you initially mentioned? 

Can you send me a screenshot of your account's plan page, in order for me to have a visual? 

Also, did you happen to have a paid subscription in the past? I'm asking, because that would explain how the account ended up being over its allocated storage space. 

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