Forum Discussion

sussexwoman's avatar
sussexwoman
Explorer | Level 4
2 years ago
Solved

My DP is empty I am told it is full and I must pay!

 I have 8.75GB of space.   I put 4.5GB of files on DB and am told I am "out of space."   Nothing has been backed up for DAYS bc of this!   I have now removed ALL FILES and it is still showin...
Storage space
  • Rich's avatar
    Rich
    2 years ago
    sussexwoman wrote:

     I have 8.75GB of space. I put 4.5GB of files on DB and am told I am "out of space."

    Have you checked your Backup page?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
sussexwoman wrote:

 I have 8.75GB of space. I put 4.5GB of files on DB and am told I am "out of space."

Have you checked your Backup page?

  • sussexwoman's avatar
    sussexwoman
    Explorer | Level 4
    2 years ago

    Thank you.

     

    Why has Dropbox hidden those files? I have NEVER seen that backup page and I have been using this app for at least 10 years.

    The interface is really difficult and misleading.

    My box is now at last empty.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      sussexwoman wrote:

      Why has Dropbox hidden those files?

      They're not hidden; just in a different area because they are backups, not regular files. At some point you activated the computer backup feature, either by enabling it in Preferences, or by installing Dropbox and just blindly clicking Next, Next, etc. and ignoring the question about the Backup feature, which enables it by default.

       

      • sussexwoman's avatar
        sussexwoman
        Explorer | Level 4
        2 years ago

        Whilst I have you can I ask another question?

         

        When I take photos on my mobile they used to always go straight into my dropbox but now they don't.

         

        How can I restore that facility please?

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