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MFranssen33's avatar
MFranssen33
Explorer | Level 4
4 months ago
Solved

My Dropbox is full but my local folder shows less used space.

Dropbox Plan Basic Device Windows Laptop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 230.4.8797 Dear Community, I have had for quite a whi...
Dropbox Basic
Storage space
MFranssen33's avatar
MFranssen33
Explorer | Level 4
4 months ago

Hi,

thank you for the guidance to the correct page. My problem now is that the delete buttons are light gray and not reacting when I push on them. At least not on my iPhone in the webbrowser. I can only check it out tonight on my laptop but for now it doesn’t seem to work.

Any idea why it is grayed out?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey MFranssen33!

Does it give you the option to disable your Backup, before deleting it first or not? 

I'd suggest giving it another go from your laptop too. If this doesn't work, don't hesitate to let me know.

Thanks!

  • MFranssen33's avatar
    MFranssen33
    Explorer | Level 4
    4 months ago

    I tried it from my laptop and now I got it worked out. Thank you for the help!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      Awesome news MFranssen33! 😇

      Thanks for the heads up. Wishing you a great week ahead, and don't hesitate to reach out if you need anything else. đŸ‘©â€đŸ’»

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