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Forum Discussion

t3ole's avatar
t3ole
Explorer | Level 3
2 months ago

My (free) Dropbox account appears to have lost its extra referral space.

Dropbox Plan Standard Device Desktop/iphone Operating System/Browser (if using the web) Windows 11 Question or Issue I was a very early adopter and recommended Dropbox to many othe...
Plans
Quota
Referrals
Storage space
t3ole's avatar
t3ole
Explorer | Level 3
2 months ago

I use Dropbox almost daily and always have, although only in concentrated areas (many of the files and folders may not get looked at regularly).  The Plan says what I expected, which is that I am using 10 of 19 GB (having deleted a lot of files yesterday in a panic).  My issue is that Dropbox is sending me messages about only having 2GB and saying it is not synchronising anything as a result.

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for the visual, t3ole! Can you also send me a full screenshot of one of the messages you received from Dropbox, stating that you’ve gone over-quota?

  • t3ole's avatar
    t3ole
    Explorer | Level 3
    3 days ago

    Having resolved the problem by uninstalling and reinstalling, the messages have started again for no apparent reason, see below.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 days ago

      Hey t3ole, thanks for the nudge and sorry to hear about this.

      From what I can see, the previous ticket Nancy opened for you, was sent to our specialists.

      Since it's closed now, can you see if you can reply to it, to open a new, follow-up ticket to let the team know you're having this issue again?

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