We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

windyb's avatar
windyb
Helpful | Level 6
3 years ago
Solved

My quota isn't correct

I have 9.8Gb of dropbox storage, I received a message to ask me to upgrade to the latest app version telling me that i had only 2.86gb of storage ! I obtained this amount following the purchase of ...
Dropbox Basic
Quota
Storage space
  • windyb's avatar
    windyb
    3 years ago
    Thanks Mark, I will upgrade and see if this works ok !
windyb's avatar
windyb
Helpful | Level 6
3 years ago

I am disappointed that nobody is helping or even replying to my issue. 

Shall I assume that there is no solution and I will lose most of my storage if I upgrade ?

Maybe there is a way to ask dropbox support ?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 years ago

windyb - hi 🙂

 

You need to remember that this is mainly a user supported forum, not, a staff one (expect Monday through Friday). 

 

In terms of the issue your account is showing as having 9.75gb of space. So no matter what version of Dropbox you use (mobile/web/computer etc.) you will have that as long as you are logged in to that account. 

  • windyb's avatar
    windyb
    Helpful | Level 6
    3 years ago
    Thanks Mark, I will upgrade and see if this works ok !

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!