Forum Discussion

scoob429's avatar
scoob429
New member | Level 1
10 months ago

My storage space is full because of old files. Can I delete them?

Hi - My account keeps saying I am running out of storage, but it is including old files in my account that I can no longer view. Is there a way to delete old files that you cannot view? I deleted my ...
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Storage space
scoob429's avatar
scoob429
New member | Level 1
10 months ago

I have checked my shared and backups and those are empty. I had a Dropbox account many years ago and recently needed to start using Dropbox again. However, the others on my team who share the same folders, have plenty of space. I'm the only one who keeps getting the message running out of storage. I thought maybe Dropbox was still including old files I may not have deleted years ago.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey scoob429 thanks for posting here!

Can you send us a screenshot of your account's plan page, in order for us to have a visual? 

Keep me posted, and we'll take it from there!

About Storage Space

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