Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

hasemir's avatar
hasemir
Helpful | Level 6
2 years ago
Solved

My Windows 10 PC shows 1.5 GB free space on Dropbox, but the Windows 11 PC says it's full, why?

My win 10 pc show me 1.5 GB free space. My new win 11 pc show me FULL space!!! What to do?????
desktop
Quota
Storage space
windows
  • hasemir's avatar
    hasemir
    2 years ago

    Thanks so much, Mark. Now it's OK.

    Have a nice weekend.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Sorry not sure what the install and uninstall has to do with the questions asked hasemir ?

 

If you have a Dropbox account reporting 2 different quotas, the issue is almost certainly, as @Rich said, in that you have accidentally logged in to or set up a second account when doing the above. 

hasemir's avatar
hasemir
Helpful | Level 6
2 years ago

+Login win 11 PCWell, as I said!

  1. Dropbox on win 10 ,no problem (see image 1)
  2. I have uninstalled Dropbox from Win11 PC! So there is no more Dropbox on it!
  3. when I try to access Dropbox via Win 11 PC / Google to log in, I get the message that my account is used up, and I should "upgrade"! (see picture 2)

Please note that I am an absolute beginner, and need help to install Dropbox on my new Win11 pc!

So please, can someone help?

 

account screenshot win 10 PC

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Thanks for the image... they help.


    As I said you are using 2 different accounts. Windows 10 is linked to an email address starting img-rem@ and the Windows 11 one is linked to gr-rem@

     

    So that's what is causing your issues. You have 2 accounts. One logged in on each device. 

     

     

    • hasemir's avatar
      hasemir
      Helpful | Level 6
      2 years ago

      Thanks so much, Mark. Now it's OK.

      Have a nice weekend.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!