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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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When you make more Storage with a little bit slower Speed, go to box.com. You become more than 900 TB.
I have used Dropbox Business for ten years, since the beginning. I was using just over 29TB on a Business Standard (with grandfathered add-ons). I checked with Support to make sure I would really get unlimited storage with Dropbox Business Advanced, and they assured me I would. So I upgraded.
The next day, August 4, I got email from Dropbox saying I had been allocated an "additional" 25TBs. I didn't understand what this meant, but I thought "whatever." Then August 14, I got a similar email saying I had been allocated an "additional" 4TBs. So whatever I had to begin with, that makes at least 29TB. Again, I thought "whatever--I thought storage was unlimited, but as long as it continues to work, fine."
Then, boom, 18 hours ago, my Dropbox stops syncing. My business operations are deeply compromised. The web interface now shows that my "quota" is 12TB. WTF is a "quota" on an "unlimited" plan. Well it's fraud.
Phone support is not working. The interface shows they are calling me, but I get no call. (I have used phone support in the past.)
Chat support says they have escalated my issue to their advanced team, who will get back to by email "as soon as possible". Various chat agents peddle various stories. The discrepancies prove the company's dishonesty. Among the stories is that they need to allocate storage "reasonably" and "responsibly". So having used Dropbox for 10 years, recently using 29TB, now all of a sudden after paying for an unlimited plan, I'm being unreasonable and irresponsible if I use more than 12TB.Dropbox is now my #1 business problem. Nice customer retention strategy, you idiots.
WTF, Dropbox?
- It fluctuates quite a bit, but usually with 8 transfers I maintain 40-50 MB/sec. It does occasionally slow down to 20 MB/s total, but within a few minutes goes back to 50 MB/s. Yes it's slower then DB, but for a tool that doesn't use your API calls, it's worth it. We have 160TB among 6 users now.
Hello,
I'm currently using the Business Advanced plan.
Not long ago, I was limited to 10TB every two weeks, but now I'm limited to 1TB per month.Initially, I was told this was a temporary policy, but I'm still getting the same answer without any further information being shared.
I'm starting to doubt whether calling it a "temporary policy" was indeed truthful.Does anyone have any other information related to this policy?
Thank you.
When I got the business advance plan at begining this year, I thought it was unlimited storage. Now they are restricted us for 1tb PER month...
I tried to contact the sales department, Joe the sales told us the enterprise plan yearly is going to be $900+. Then I find out the business advance plan I paid was 1200$+ a year. So I told him we are happy to go to the enterprise...
Then he disappeared(NO RESPONSE TO MY EMAILS)! We got stuck! Right now the business advance plan does not allow us to upload anymore....and we have no way to upgrade....My business is stopped working for a week now...
CAN SOMEONE HELP ME!!!!
So, i test now Box, and my conclusion is, that Box have a very slow Upload/Download Speed. By Dropbox i have a Speed from 14 up to 20 MB's per File. And with 8 files at the same Time 100/110 MB's. By Box i have a Speed from 4 up to 18 MB's per File and have now with 8 files at the same Time 40 up to 60 MB's. Storagespace by Box is ok, shows over 900 TB free Space. I really don't find speed satisfactory.
Edit: Speed is down by Box to 14/24 MB's by 8 Files at the same time... useless?
....
Gospeljohn001 don't worry, I'm in the same boat, although we do have a freelance IT admin we use. You're definitely not the only one.
- Reading all your guy's stuff intimidates me. I'm technically inclined but by no means a competent network administrator. That's why I chose dropbox in the first place because so many tools were in place 😞
cgi_ltd wrote:Rclone is considered a free tool by their API. So uploading via rclone does NOT count against box.com's API per month limit. We have 6 users on the base unlimited plan, which is 5gb single file limit, and 50,000 API calls. Among our 6 users, in under a month, we have upload 200,000 files ( because of chunker ). When the admin does a "platform activity report", which will display all the API calls, it will show "rclone", and then their is a column labeled "chargeable", all rclone activity is labeled as "NO". If rclone were to use the API, we would of stopped at 50,000 files, or even before that, as rclone uploads 32 or 64 megabyte small chunks as its uploading the bigger 4.9GB chunked file. We have done lots of testing. It seems there are certain tools, WITHIN Box that use the API, like sharing files etc. But, like for me, I have been testing to "stream" linux iso's via rclone's mount, and it works and that does not count towards the API limit either. It has been discussed quite a bit on rclone's forums, but no one really understands what box defines as an API hit. We have concluded, that rclone does *NOT* use the monthly API limit. So most are covered there.
Perfect. That solves all our problems.
cgi_ltd wrote:DON'T US SYNC. They do not have an open API, and their uploads are capped at 40mbps/sec, thats 4 megabytes per second, panfully slow and would take a very long time to upload any significant amount of data.
Jep, i have 2 site bevor a Mail post from my Team with this Limits from Sync.
