We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
615 Replies
Replies have been turned off for this discussion
- As I understand it, for the transitional period. From 09.2023 write the Support with you, when you more than 35 TB Storage per license.But that takes time to write to everyone. As long until then there will be no restrictions.
BenDBXCommunity Manager
Niitr0 Helpusersplease You can still request additional storage until you move to the new plan, at which point you can purchase storage add-ons. At that time, you will be able to purchase pooled storage up to the account limit of 1000TB (or 1 PB) at $10/month billed monthly or $8/month billed annually.
haldb You will keep your current storage quota regardless of whether you are above or below 35TB per license, up to an account maximum of 1000TB. If you are above 35 TB per license, you’ll be contacted by our team in the coming weeks to discuss a range of options for getting the storage that you need for your business or organization.
- Why 35x5 and 5x5? What are you talking about, storage?
I have to say while i sort of understand that dropbox has had an influx of high useage clients changing the terms is very unfair in some cases
Now i use alot of space about 500TB for client backups ect i was on google until they changed the terms and i moved
I do not have media etc on there it is all clients backups encrypted
When i came to dropbox before signing up i contacted support and was Very clear with them i told them i had about 500TB on google and would move it to dropbox and was this allowed or would it cause issues i was told No it is fine to do this
We have fully moved here a while back now and use about 450 to 500 it changes as new backups are made and old ones deleted
i have 5 users on my account at this time so now the limit for me will be 35 x 5 it seems very wrong knowing i clearly asked support before moving here and was very clear on how much data i had to move.
- I had the chat all on time, we will be able to increase the storage by 1 TB per month ( included in your subscription) then you can increase by buying additional TB for 10 euros pr TB from November
@DBXCommunity what restrictions will be on those with less than 35TB per user. Specifically, if they are at 35TB and delete 5TB are they allowed to substitute 5TB old files with new files? Or do you loose it if you delete it. That is existing storage is effectively read only and we can only grow new storage by 1TB per month.
I am being told this is limited to 1TB every 30 days now
- Sooooo I've one year to increase my internal storage solution, got it.
