Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

For 2 days this story has been repeating itself..I state that I have a business unlimited account.I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.I'm currently at 60Tb and no more space is being provided to me.I am forced to abandon the service if the situation persists.Has this happened to others?

Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.It seems that they are not really ready to fulfill their "unlimited storage" promise.

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum. First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements. For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution. While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction. I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community. Edit by Moderator: Emphasis mine.

I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.

As i said earlier i don‘t believe in those ‚space packs‘.This sounds like the idea of a reddit-Troll not of a business operative.And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.Afaik in US-American trade law you can even sue for prevented profits.Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.Some companies got 1000TB, some don’t even get 1TB as i saw today.Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.All my experience in this field tells me that there won‘t be any major structural change.Maybe temporally, this is realistic, as we have it now.And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.I don‘t think this will escalate in such a way.

No additional space on Business Advanced anymore.

615 Replies

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Niitr0
Experienced | Level 12
2 years ago
Lol espérons qu’ils pensent aux clients !
Niitr0
Experienced | Level 12
2 years ago
Lol hope they think about customers!
pidrosama
Explorer | Level 3
2 years ago
I hope you are well. I am reaching out to you today as I have encountered an issue that concerns me regarding my Dropbox Advance subscription.
Upon signing up for the subscription, it was indicated that I would have access to all the space I needed, which perfectly matched my storage requirements. However, I am noticing that despite this commitment, I am currently limited to 35 TB of storage space.
I am wondering if this is normal and if other community members have also encountered this limitation. Could anyone shed light on Dropbox's current policy regarding adding space to subscriptions, particularly within the Dropbox Advance subscription?
I greatly appreciate your shared experiences and knowledge, and I am open to any suggestions or information you may have on this matter. My goal is to understand whether this limitation is an exceptional situation or if others have faced the same issue.
HWG-1
Collaborator | Level 10
2 years ago
Niitr0 wrote:
No increase until September 10, from the 10th they will be able to increase the storage of the dropbox, but it is not very clear is that they will be able to increase the storage to 1 to or unlimited, I asked for more precision, they offered me 1 month of subscription for the inconvenience caused
Do you get already have 1TB this month ?
Niitr0
Experienced | Level 12
2 years ago
Yes, I made my request on the 14th for 10tb who were refused
Nigelbb
Helpful | Level 5
2 years ago
I got a refund for the three user Dropbox Advance subscription that I signed up for that only gave me 3TB for £77.40 per month. I had upgraded from a personal Dropbox Plus account that gave me 2TB for £8.99 per month. Dropbox just lost me as a customer because of their lies about 'As much space as needed' I have now moved my personal files to Box.
OfficeInCT
Collaborator | Level 9
2 years ago
I tried reaching out to several of the tech media sites to get some press on this issue, but have not heard back.
Niitr0
Experienced | Level 12
2 years ago
Personally, I wait until October 1st if I see that there is no improvement, I will go to the competition...
Niitr0
Experienced | Level 12
2 years ago
Indeed, there is no media that talks about this problem, it's really strange, are we so few with an advanced subscription?
ItIsWhatItIs
New member | Level 2
2 years ago
did you request space on august 10...? They're just saying september 10 for you not in general lol.

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No additional space on Business Advanced anymore.

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