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No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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- We agree with you, unfortunately as you could see on the topic, no response from the staff here..., yet we are 30 pages away...
moderators also stopped commenting as it seems that they don't get transparent information on the overall situation.
the strange issue, that dropbox continues falsely promoting and selling their services will have the effect that customers lost trust in the company delivering any kind of reliable services at all.
from support team the ulitmate solution to completely cancel the account and services remains as the only valid and reliable solution.
- It's simply to prove them right...
- Has chat support been disabled or is it just my account?
- Lol, serious things will begin!
I requested a call, and when I told the support guy that the chat was not working he said it's a problem with my computer because the funny thing is that the sales chat is working.... Worse things to come?? 😅
- My advanced plan (3 users) stopped at 28 TB today. Says to contact Dropbox admins for more space. Chat isn’t working. You click the link to chat and nothing happens. After reading this thread it appears Dropbox had an influx of advanced users and can’t handle the requests for space. This “as much space as you need” always seemed too good to be true. Dropbox did always seem a bit shady to me just in the way support chats with you and they never send emails will policy changes. I’m paying $100 per month for this service and have now learned they’ve capped space and will only add a max of 1TB per month. So I’m paying $100 for 12TB of new storage per year. $100 per TB. Definitely feel lied to. I’m looking into other backup options for my video files and I’ll be requesting a full refund from Dropbox…once the chat is back up
- You should have asked him if the storage limit was due to your computer too lol
- Chatted with an agent over the phone and they danced around the new policy of 1TB and kept saying “I can add 1TB right now and contact us again when you run out” I had to ask several times of 1TB per month was a new policy and they finally admitted it was. When I pressed on why this was never communicated and why the advertising hasn’t changed, he jumped straight to “we will give you a full refund”. No info, just offered a refund. They know what’s up and it’s scummy. But at least they’re offering a refund.
