Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere. We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious. I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?

For 2 days this story has been repeating itself..I state that I have a business unlimited account.I get close to 100% of the available space, I ask the chat support to add more space, and the answer is always the same: "there are technical problems"at the time of registration I specifically requested 400tb and I was told that there are no problems, but apparently this is not the case.I'm currently at 60Tb and no more space is being provided to me.I am forced to abandon the service if the situation persists.Has this happened to others?

Same problem on my side. They are not able to increase the storage which prevents me from finalising some important data migrations.It seems that they are not really ready to fulfill their "unlimited storage" promise.

As an IT administrator with substantial experience using Dropbox both as a business owner and as a consultant for various companies, I feel compelled to address certain misconceptions that have been circulating in this forum. First and foremost, I would like to clarify that Dropbox was indeed purpose-built as a cloud-based storage solution, contrary to some statements made here. Its fundamental function is to enable users to securely store, access, and share files and data across devices seamlessly. While discussions about other features, such as Plex integration, might arise, my focus remains on highlighting Dropbox's core identity as a storage service. Recent adjustments to the service's growth rate limitations have indeed impacted regular businesses, including my own and those of my clients. It is crucial to acknowledge that these changes have raised concerns and introduced challenges for enterprises relying on Dropbox for their data backup and storage requirements. For instance, complying with the new growth rate restrictions compelled me to modify offsite backup schedules to ensure compliance with the allowed limits. This was previously not an issue, leading to additional work both for myself and the companies I support. Furthermore, I am aware of numerous website owners who heavily depend on Dropbox accounts for backing up their snapshots. Unfortunately, they too have been adversely affected by these changes, causing difficulties in maintaining Dropbox as their primary backup solution. While I cannot delve into the intricacies of Plex-related matters, as I have no idea how/why it is causing an issue, I can state that the changes to Dropbox's growth rate have tangibly impacted daily business operations. It is disconcerting to observe that some individuals in this forum are engaging in harassment towards other users, regardless of their specific use cases. As a paying business customer, I hope Dropbox will take necessary actions to steer the conversation towards a more constructive and respectful direction. I urge all participants in this post, and those related, to exercise self-control and practice moderation in their discussions. It is essential to recognize that this issue affects a considerable number of users, many of whom are legitimate businesses. Let us approach the matter with understanding and empathy, fostering a productive environment to find solutions that benefit the entire community. Edit by Moderator: Emphasis mine.

I am also currently encountering a situation where my storage capacity on Dropbox Business Advanced has reached its limit, leading to a notification indicating that my plan has scheduled changes that will result in a full storage status. Moreover, I have been notified by the support team that I have the option to request additional storage every 7 days to resolve this matter. In my opinion, it would be beneficial for Dropbox to provide clear and readily available documentation regarding any policy changes regarding upload limits. This would ensure that businesses migrating from other cloud providers can navigate the migration process smoothly without any unexpected challenges.

As i said earlier i don‘t believe in those ‚space packs‘.This sounds like the idea of a reddit-Troll not of a business operative.And if this is real this will take some time they need to change their TOS with their lawyers, they need to send out new contracts to their business clients. How much will it be? 1/2 Million companies? This is an expensive idea and task.I really don‘t believe that you can unilaterally change business contracts as you like without repercussions.I am not US-American but from my experience with these kind of things this could become very expensive for Dropbox.Afaik in US-American trade law you can even sue for prevented profits.Also the question is open that couple Users for the same money with the same contract get more out of Dropbox-Business-Advanced as others.Even this is critical in law. You cannot easily treat customers with the same contracts in a different way.Some companies got 1000TB, some don’t even get 1TB as i saw today.Also Dropbox Stock is still going up even tho this thread is public and the problem made it onto reddit.When they announce that they will make all higher business contracts invalid people will sell their stocks in anticipation.All my experience in this field tells me that there won‘t be any major structural change.Maybe temporally, this is realistic, as we have it now.And if they really do it and pull all the contracts the shareholders will be _very angry_ and basically the CEO can say goodbye then.I don‘t think this will escalate in such a way.

No additional space on Business Advanced anymore.

615 Replies

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VM Khan
Helpful | Level 6
2 years ago
Hi DBXCommunity

I think new business customers will consider using Google Workspace Enterprise Plus instead of Dropbox Advance.
Because G.Workspace has 5TB pool/user. And increase 5TB pool/user every 90 days.
And I'm using with 20TB pool/user. With 10 users, I have 200TB in Google Workspace Enterprise Plus. And will continue to increase 5TB/user every 90 days.

In the new dropbox policy. I don't think there's much reason to stay with 5TB/user.
Previously I was hoping, dropbox would be limited to 35-50TB/user. and we will increase the storage by adding new user.
I am really disappointed by the new policy.
Shamrock22
Helpful | Level 7
2 years ago
I hope you grant the 35 TB per User for old accounts.
This would actually be still adequate for our business.
But at the moment we are in low 20TB capacity for _the whole company/account_, which is not a good price at all.
Niitr0
Experienced | Level 12
2 years ago
Ok so if I understood correctly, I can keep my 150 tb for 77€ per month, if I want to add 5to I will pay 5x10€. So 77+ 5x10 every month or just the month or I ask for this increase?
Colek
Helpful | Level 6
2 years ago
Will you be offering full refund for all months that we've been subscribed with this "as much storage as you need" principle?

We've been migrating to your cloud for few months now, patiently waiting for our storage quota to be extended when you've told us we needed to wait.

Now, we are not done migrating and we need to migrate once again from Dropbox to new service because of your policy change - this is riddiculous.
VM Khan
Helpful | Level 6
2 years ago
I offered to support before moving to dropbox.
Spending a lot of time on dropbox. Now have to move.

I will probably also ask for a full refund.
Previously dropbox support also told me this. But I still hope to wait to continue
DBXCommunity
Community Manager
2 years ago
sphensilhagen For account-specific questions, we would need to speak to you in a support ticket. I can reach out to you via email or, if you prefer, you can contact us via the Support page.

Niitr0 Correct, existing users will keep their current storage and will be able to add on storage in November. The price of $10/month per TB will increase your storage with a monthly billing cycle that will renew automatically. It will not expire after a month, and you will be able to purchase more space as needed up to the account limit of 1000TB.

Colek and VM Khan Refund inquiries and requests need to be made via Dropbox Support. I can reach out via email to open a Support ticket, or you can contact Dropbox Support directly if you prefer.
Niitr0
Experienced | Level 12
2 years ago
Ok, it's clearer, so how does the payment go for the 5TB? Is it a second billing?
Thunder1
Helpful | Level 5
2 years ago
@DBXCommunity

Is the 35 TB Limit applied per User ?
Example: I got 3 Users. Lets say one User has a usage of 5TB, one of 60TB and one of 30TB.
Will this be a Problem, because one User Is overutilising the storage or am I free to distribute the Storage ( in this case 35TB x3 = 105TB) between the users as I like?

And what will happen with Accounts using more than this storage quota? The Blog Post Is a bit vague. Will it be possible to downsize below said storage quota to be eligble for the 35TB per user plus 5TB?
DBXCommunity
Community Manager
2 years ago
Hi Niitr0,

The additional 5TB of pooled storage is provided at no extra charge to your current plan, up to a maximum of 5 years.
MrLeoSir
Helpful | Level 6
2 years ago
how long do we have to get our data out of dropbox? as I use video files and they are just big. So I fear I will lose some of my work

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No additional space on Business Advanced anymore.

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