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Forum Discussion
No additional space on Business Advanced anymore.
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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- DBXCommunity
Community Manager
Hi Niitr0,
For account-specific questions, you can contact Dropbox Support, or I can open up a support ticket for you. However, support will not be able to provide information about storage options beyond the 1 year period for accounts over 35TB per license quite yet. We will have those options available when we reach out to those customers.
- To make it clearer, can you go in private?
- DBXCommunity
cgi_ltd If you are utilizing 35TB per license or more, you will be able to keep your current storage for a year, up to a maximum of 1000TB. The specific storage options beyond that year will be discussed when a Dropbox team member reaches out.
Niitr0 I'll try to answer any additional questions you may have. Are there any points that I can clarify?
- I'm waiting for him then
- Yes they did, that accounts with over 35tb of data will be contacted soon.
DBXCommunity It's not a question of whether I want additional storage space or not, it's simply that you have no information to provide us about what will happen in November..., nothing is clear to anyone, and no dropbox member clarifies the points apart from rehashing what is written in your blog
- They didn't say that...
- They said that people over 35tb will be contacted to find a solution. IE => pay this amount or get out.
If an account is OVER 35TB/user, but just wishes to keep the storage then have been allocated, and are happy to not receive and further increases in storage, is their a way one can just keep the plan "as is". Kind of like a grandfathered plan cause?
Thanks
