Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
3 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
OfficeInCT's avatar
OfficeInCT
Collaborator | Level 9
3 years ago

clintwb How long have you been a member? Did you have a Business Services Agreement? 

clintwb's avatar
clintwb
Helpful | Level 7
3 years ago

Member since 2009. One user for a lot of that time but as we grew we added users the past 4 or 5 years. Regardless, paying up front even a year at a time and then being told that what we paid for they will not give us anymore (less than half way through) is pretty messed up. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!