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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
I have used Dropbox Business for ten years, since the beginning. I was using just over 29TB on a Business Standard (with grandfathered add-ons). I checked with Support to make sure I would really get unlimited storage with Dropbox Business Advanced, and they assured me I would. So I upgraded.
The next day, August 4, I got email from Dropbox saying I had been allocated an "additional" 25TBs. I didn't understand what this meant, but I thought "whatever." Then August 14, I got a similar email saying I had been allocated an "additional" 4TBs. So whatever I had to begin with, that makes at least 29TB. Again, I thought "whatever--I thought storage was unlimited, but as long as it continues to work, fine."
Then, boom, 18 hours ago, my Dropbox stops syncing. My business operations are deeply compromised. The web interface now shows that my "quota" is 12TB. WTF is a "quota" on an "unlimited" plan. Well it's fraud.
Phone support is not working. The interface shows they are calling me, but I get no call. (I have used phone support in the past.)
Chat support says they have escalated my issue to their advanced team, who will get back to by email "as soon as possible". Various chat agents peddle various stories. The discrepancies prove the company's dishonesty. Among the stories is that they need to allocate storage "reasonably" and "responsibly". So having used Dropbox for 10 years, recently using 29TB, now all of a sudden after paying for an unlimited plan, I'm being unreasonable and irresponsible if I use more than 12TB.
Dropbox is now my #1 business problem. Nice customer retention strategy, you idiots.
WTF, Dropbox?
Yes, I received very disingenuous responses - and then a chat that was terminated (citing a lack of response on my end... though I was there, responding to every comment within seconds.)
Horribly unethical.
