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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
These is the summary of my phone conversation with Dropbox that scheduled one week ago
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Keira, Nov 2, 2023, 10:42 PM PDT:
Hi Alex,
Thank you for taking our call today! This email includes a ticket number for your reference.
Regarding our call today you came in as you wanted to know more about the changes in the plan and what other options you have.
As per our call, after the migration you will keep the storage that you currently use plus 5 TB provided to you by Dropbox.
After one year your plan will transition onto 5 TB per active license. In case you would like to look at our Enterprise option you can reach out to our Sales department by visiting https://experience.dropbox.com/contact.
If you need something else, please let me know, and I will be more than happy to help every step of the way.
In the meantime take care.
Best regards,
Keira
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Keira, Nov 2, 2023, 10:42 PM PDT:
Hi Alex,
Thank you for taking our call today! This email includes a ticket number for your reference.
Regarding our call today you came in as you wanted to know more about the changes in the plan and what other options you have.
As per our call, after the migration you will keep the storage that you currently use plus 5 TB provided to you by Dropbox.
After one year your plan will transition onto 5 TB per active license. In case you would like to look at our Enterprise option you can reach out to our Sales department by visiting https://experience.dropbox.com/contact.
If you need something else, please let me know, and I will be more than happy to help every step of the way.
In the meantime take care.
Best regards,
Keira
This was similar to my experience… but all support interactions were vague and confusing. They never clearly articulated this change anywhere… at least not yet… because it LOOKS BAD. They are dramatically limiting the falsely “all you need” all you need to paltry 5TB per user. BE REASONABLE. This is totally unacceptable. You msut meet users in the middle here…. Very. Bad. Business. And botched handling of this situation.
