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No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
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Yes, the posts keep moving… and the thread is difficult to find. Why? It seems like they are moving things around or obscuring this thread…
It's because they're deleting posts and comments that speak about this.
- I hear ya. Same here. I have 27TB’s.
My recommendation is to switch to Mega. It’s still under $100US To clarify - Previously AU$130 = unlimited storage - We used 30TB's
Under the new regime, the cost for the same amount fo storage would be AU$135 + AU$231 = AU$366 per month.
So the same service is now 3 TIMES THE COST!
And that is only to house our existing data with no scope for future expansion.
How can you possibly justify this?
Dropbox this is absurd - I am a loyal customer for many years - on the top package!
15TB's is simply not enough for my video business. Who ever thought it would be enough is simply out of touch with reality.
So I can add space huh? In Australia you want to charge me a ridiculous $15.40 per month for each extra TB? I have just shy of 30TB's in my account, which was previously included in my 'all the space I need ' plan. So that means to get the same service I already had - I would now have to spend AU$231 per month. That is $100 more than I currently pay per month for the first 15TB!!!! HOW ABSURD!!!
As you have it setup now I would be better off having 2 business accounts than adding storage? Whoever came up with this needs to be fired. I just don't understand why you are treating us so poorly. Is it that you want actual us pro users to go away and find someone else? Why not just have a reasonable expansion pricing?
Well I'm trying to reply to you clintwb with detail on our setup, however, the posts are mysteriously not staying put...
I am so incredible disappointed in DB and this is likely the beginning of the end. So many advanced users being FORCED to bail with two weeks notice? Totally unfair as our account is totally locked down because we don't have enough space.
I even had a phone convo with DB support and they ENSURED me we on Nov 1st our account would reflect what was actually being used. But no, that is not the case. I am only allowed 55TB on an "unlimited" plan.
NAS here we come. Excited to #dropthebox and start fresh with local data storage.
- They are respecting the information provided on the blog. For us over 5 TB for user we're going to expire in one year of grace period because after we need to pay other users for reach our quota and/or buy storage space. Local storage is the only way for us. Only docs, PC/phone backup are feasible on the new cloud provider trend.
- I asked Support about the changes and how I am affected .
They are unable to give clear answers. They are referring to the blog post and in the next sentence they say the exact opposite..
I asked them multiple Times to give me clear answers as i have to plan how i proceed with my Business and at some point they just ignored me and havent replied to my Mails since.
This is just riddicolous . Still trying to decide how to respond... hoping Dropbox will do the right thing if there is enough press. It is a good fit for the same reasons - remote editing, upload sources, download remotely for work, then archive online until revisions are needed. We eventually put older projects on hard drives locally and remove from Dropbox, but file sizes and project files are much larger than they used to be. Very, very disappointing.
I will soon be evaluating local storage options. I imagine that we will ultimately find a solution that allows more control and customization than Dropbox anyway. And never suffer throttling again. We'll have some time spend managing it, but Dropbox and its arrogance is history. Hopefully the media gets into this and talks about their false advertising, bait-n-switch, unethical ... and possibly illegal behavior.
