No additional space on Business Advanced

Last year, I decided to embark on an ambitious trip, driving a Super Suv around the world and living out of the back of my car. My plan was to document the journey and create a YouTube channel. To keep my content organized and accessible for my editor, I needed a cloud-based file organization system. After researching my options, I found an unlimited storage plan from Dropbox, agreed to all the terms, and started my journey.

Filming and uploading content on the road was far from easy. Many of the countries I visited had horrible internet service. I often had to drive around for hours and hours to find a decent spot, sometimes spending days or sleeping overnight in coworking facilities just to upload my content. Despite these challenges, I managed to accumulate about 16 TB of photos and videos over nine months.

Then, out of nowhere, Dropbox emailed me saying they were no longer honoring the unlimited storage plan and would now charge me for each chunk of new data uploaded(I don't have the exact quote anymore but it was around a few hundred bucks a year for each additional 5tb). I immediately contacted customer service and found out this was a firm new scam policy to screw over existing customers, with no flexibility. They assured me that they would at least refund all the existing customers they were screwing over and that my files would remain on their servers as long as I logged in every six months.

Determined to get my files, I tried downloading my folders, but nothing worked. Every attempt resulted in errors, no matter what device, operating system, or browser I used. Multiple emails to customer service yielded zero help.

With unreliable internet while traveling, I drove to a location with gigabit internet, hoping to download my files. Yet, even with a strong connection, Dropbox's download system kept failing. Their rules state that you can’t download more than 10,000 files or 250 GB at a time, but even when I tried smaller downloads, they failed.

At this point, I regretted not paying Dropbox’s extortion for larger storage, as that's not how I roll. Their lack of support left me feeling scammed and defeated. Now, I have a nine-month gap in my journey’s documentation the proof locked in the gates Dropbox hell, but accessing it is nearly impossible. 

Now when I log in I get this message "Your team is in locked state. If still in locked state after August 19, 2024, it’ll be deleted permanently" so I'm not sure what loopholes I might have to jump through to retrieve my files, but I have very low confidence that my files will remain stored on Dropbox as I was quoted by the customer representative.

I must admit, as far as rackets go, this is a pretty good one. I've traveled to some sketchy third-world countries where people are quite clever with their scams. But for a first-world country to use a bait-and-switch at this scale is one of the most clever, albeit scamming and deceptive, practices I've ever seen. I wouldn't be surprised if 90% of their customers paid the extra money because they didn't want the headache of switching to an honest company.

For anyone considering Dropbox for extensive storage needs, beware of potential policy changes and be prepared for possible technical issues. My journey continues, but my trust in Dropbox does not.  

There is no more unlimited plan and noone was grandfathered into it. 

https://blog.dropbox.com/topics/product/updates-to-our-storage-policy-on-dropbox-advanced

I'm starting to lose my mind here too. I thought I was on unlimited plan. Suddenly all the syncing stopped and we had to start downloading stuff out of the Dropbox so my files would sync again. Then I heard I need to pay more for every 1TB. 

At the moment random stuff are synced on my several devices and I couldn't work today because we need to get stuff out of Dropbox.

I have been promoting Dropbox for years to everyone I work with. Everything fell apart today.

Over 90TB self hosted from my POV or up to 300TB TB Hetzner dedicated Server like SX295

Has there been any updates on this?

We originally bought this plan because of unlimited space and now it says space is full and we have to pay 10 eur/month for each 1TB. It gets really expensive quickly. Our company has all the workfiles in Dropbox and lot's of coworking with clients.

We have to quickly start finding another solutions for this.

everyone  @community  As anyone found a good alternative for moderate storage in the 30-60TB range?  Just wondering what everyone is doing since we are all down to 5 months until our current plans expire. 

I'm impressed no one has filed a lawsuit yet

Welcome to the club.  We have the EXACT same experience as you, a little less data but still 160TB of video work.  

Recent changes in Dropbox policy limiting amount of data is quite a shocker.