Forum Discussion

Retrofan1984's avatar
Retrofan1984
New member | Level 2
1 year ago

No space available after downgrade

Hey all,   I just downgraded from a pro account back to basic. Before I got a pro member, I've had 6GB of space. Thought I would get these 6GB back after downgrading but it doesn't seem so.   Aft...
Quota
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi Retrofan1984, thanks for bringing this to our attention.

 

Could you check the total quota on your account from this page on your account?

 

A screenshot of this in your next reply would help greatly!

Retrofan1984's avatar
Retrofan1984
New member | Level 2
1 year ago

Hey Jay,

 

OK it says that a backup uses the rest of my 6,75 GB storage. So how can I remove those backups?

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    Retrofan1984 wrote:

    Hey Jay,

     

    OK it says that a backup uses the rest of my 6,75 GB storage. So how can I remove those backups?

     

    www.dropbox.com/backups 🙂

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      In addition to this, you can delete the backup by following these steps.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!