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SFT1's avatar
SFT1
New member | Level 2
4 years ago
Solved

No storage space but no files in dropbox

Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.   Whenver I have received storage limit notifcations in the past, I was able to remo...
Dropbox Backup
Quota
Storage space
  • Rich's avatar
    Rich
    4 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi JulieBee, happy Friday! 

 

Based on what you mentioned about the link, and the ability it gave you to add it to your Dropbox account, it sounds like you just received a shared folder invite. 

 

Keep in mind, that shared folders take up space on both the sender's, and the recipient's account. Therefore, you're redirected to purchase more space, in case you need to add the content to your account.

 

Alternatively, you can free-up some space, by deleting some of your content and then try to add it again, depending on the folder's size.

 

I hope this clarifies. 

JulieBee's avatar
JulieBee
New member | Level 2
3 years ago

@Megan, as you can see by my screen shots, I have deleted ALL OF MY CONTENT. There are no files at all. And all I'm trying to add is a single word file. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi JulieBee, sorry I missed that second screenshot! 

     

    In this case, let's check why your storage is reporting as full. Is it possible that you used to have Backups enabled at some point? 

     

    If so, do you see any content there when following the below link: https://www.dropbox.com/backups/PC ?

  • SS6005's avatar
    SS6005
    New member | Level 2
    3 years ago

    Hi, I'm having the same issue. Here you can see I am being told I am out of storage but you can also see I'm only using 0.26GB of 2GB space

    Just to further demonstrate this, this is what my subscription page is telling me

    And finally, I do not have any backups in place per this.....

    Can someone please help me?

     

    Thanks

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey SS6005, can you please clarify when are you getting this message exactly?

     

    If it's when trying to add a shared folder to your account, it may be larger than 2 GB, thus the message about your quota.

     

    Keep me posted!

  • chosen2945's avatar
    chosen2945
    Explorer | Level 4
    3 years ago

    I'm getting it immediately, not trying to do anything but log in.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    There should be a way to close this window, can you try zooming out and let me know how it goes chosen2945?

     

    Otherwise, you could try clearing your browser's cache or another browser. 

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