Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

SFT1's avatar
SFT1
New member | Level 2
4 years ago
Solved

No storage space but no files in dropbox

Hi, I have a Dropbox Basic account that I have been using for years. Since a few weeks now, I am having issues.   Whenver I have received storage limit notifcations in the past, I was able to remo...
Dropbox Backup
Quota
Storage space
  • Rich's avatar
    Rich
    4 years ago
    SFT1 wrote:

    Do I just need to delete it or how do I disable backup?

    The second link I provided shows how to disable the backup feature.

georgebadovick's avatar
georgebadovick
Explorer | Level 3
2 years ago
I’ve had Dropbox for years, but haven’t used it much recently. In the last day or so I tried to review a saved file. There are no files in the account and I can’t recover any. What happened to the files?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi georgebadovick, could you clarify what you mean by no files on your account?

 

If you visit this page, is it completely empty of any files and folders? When was the last time you logged into this account before now?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!