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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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I don't have the items listed in the instructions. And items in other places do not show backup devices (I believe this is some kind of flash drive)
I gave up my premium subscription of Dropbox a few years ago, but still use the free service for some personal things. I have the standard 2GB of space, plus 0.75GB of bonus space.
I’m suffering from what seems to be a common problem on Dropbox, which is that it’s reporting being out of space when it shouldn’t. I’m fully aware that space is used up for many reasons, but I’ve systematically gone through everything. I have no shared folders, no backup folder settings nor deleted files pending permanent deletion. I’ve also reduced my Dropbox use to a single computer.
In the web-based interface to Dropbox, User>Manage Accounts shows that I have 34.2MB of standard files, 2.7GB of backup files. So, while I have no backup folders set, I clearly have something attributed to backup which is using up nearly all my quota. I don’t see anywhere in the web or desktop interface to identify what this backup is, or provide the ability delete it.
Any advice appreciated.
/Warren
- Rich
Super User II
zelserg wrote:
I don't have the items listed in the instructions. And items in other places do not show backup devices (I believe this is some kind of flash drive)
Is there anything listed on your Backups page?
Thanks, Rich. Found an external drive backup there which was the culprit.
hi,
I'm getting a message that my storage is full but I'm only using 245mb of the 2.25 gb in the basic plan. I was signed up for the extra storage but I deleted 90% of the files and now only require the basic. any solutions to getting around this message? it would allow me to open any new files. thanks
- Megan
Dropbox Community Moderator
Hey jakey dog, thanks for reaching out to us.
Is it possible that you're a member of any shared folders that might be taking up your space?
Or perhaps you've enabled the backup feature?
Have a look there, and let me know what you find, thanks!
I am backing up 2GB of files. Have never had a problem until recently as DB says I have over 5GB. Can't find any way to contact them for resolution. I recently delted about 1GB if files but added nothing.
Wondering if anyone can help...thanks!
- Rich
donbie1492 wrote:
I am backing up 2GB of files. Have never had a problem until recently as DB says I have over 5GB.
Have you checked your Backups page? Show us a screenshot of your usage shown on your Plan page. Be sure to mask any private information.
If I go to any device I have, the actual size is under 2GB.
