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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
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- Rich
Super User II
stephan_p wrote:
How did this happen, I used a new SSD disk, but did not tell this Samsung disk to back up data to Dropbox?
You must have received a prompt asking if you wanted to back it up, and responded yes. It could be easy to miss, especially if you're just blindly clicking through prompts to close a window.
I had more than 1/2 a gig of storage left for a long time. I haven't taken more than a dozen pictures in the past few months and have not done anything else to take any space. now suddenly just over 500 MB disappeared.... just enough to take me slightly over the limit and now I am being bombarded with ads for this ridiculous $100+ upgrade package...(which is the minimum and completely unaffordable to most of us). I don't want to waste hours trying to find how they inflated my storage usage but i suspect a few MB was somehow tagged onto my existing photos and I don't know how to prove it. I am CERTIAN I haven't uploaded that much and defiantly not overnight, I had just checked the day before how much was left. so its not just a coincidence.
PS- the only help I can get from drobox is a sales pitch to rent more space
- Rich
hatchmar wrote:
I don't want to waste hours trying to find how they inflated my storage usage but i suspect a few MB was somehow tagged onto my existing photos and I don't know how to prove it.
They didn't inflate your storage. Dropbox doesn't do that. If you're using an extra 500MB of space that you weren't using yesterday, then something was added to your account to take up that space. A shared folder, the backup feature, etc., something has used the space.
If you haven't added anything to the account yourself, make sure you don't have any backups taking up the space. Check your Backups page.
Hello. My free Dropbox storage 2 G was full. I got messages saying that my Dropbox storage is all used up and my files aren't syncing. They offered to improve my account. But I want to stay the Dropbox Basic (2 G). So I emptied my folder. But my new files are not synchronized because the backup storage is full. How to free up backup storage? How to update my Dropbox Basic account? I only see the message that my storage is full and the offer to upgrade my account to Dropbox Plus. But I can’t restore my Dropbox Basic. Can anyone help?
- Hannah
Dropbox Community Moderator
Hey vicsver13, thanks for reaching out to the Dropbox Community.
If your account is full due to backup files, you can see and delete them here.
And if you need some additional space, take a look at this article for more info.
Thanks a lot!
Hi there. It seems that there is an issue with dropbox. I am getting the dropbox is full error but I dont have the amount of usage as what is indicated by the program. I am using around 1.5gb and the program is saying that I am using 16gb. Any help please?
- Thank you for taking the time to help me!
i'm trying to free up all my space on Dropbox, I deleted all my files and emptied the cache folder, but it still says I have only 0.5gb (out of 2gb) space left. is there anything i might've missed?
