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Online my account is full but on the desktop app it shows less space is used.
Hi Guys,
My local Windows Dropbox is fully synced with my online Dropbox. Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?
Thanks,
Tao
We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.
You can find out deleted information on disabling and deleting backups below:
If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted.
When you go to the Backups page and see no content, be sure to check the deleted section, too.
You can download the files from this location if you need to store them locally on your device.
To clear out the data from the deleted backup, follow these steps:- Navigate to
dropbox.com/backup/all - Click on
Show deleted backups - Select their backup and click on
permanently delete
Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.
If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.- Navigate to
675 Replies
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- How I can upload pic here? My dropbox are empty now and still I have the same text
Thank u
Angie - Hello Jay!
The problem is that I don't see any camera icon. There is only one blank square where I can enter the answer. I'm going to continue, I don't see a camera icon on the whole page
Angie I got a message saying that my dropbox was nearly full. I moved most of my files out of dropbox yet it still shows that I have used most of my storage capacity. This does not make sense since there is hardly anything in the few remaining files I have.
- Mark
Super User II
Have you enabled backup? www.dropbox.com/backups
- Megan
Dropbox Community Moderator
been here done that deleted my other account and now this one not even used is saying the same.
Showing quoter ver 2 Gb and need to upgrade, when there is nothing in my dropbox online or on my computer or being synced as i deleted everything its about time Drob box explained and made it clear as i just found out it tried to back up my hard drive.
Go to top left corner and get the drop-down menu by clicking on the dots and then go to back up. Surprise!
- Megan
Hi no long usable , let's jump right into this!
Can you check the plan tab in your account settings, and let me know what it reports there? If you were excessively over your allocated quota, you'd need to delete a lot of files, in order to free-up your space.
What about any shared content? I'd personally suggest that you follow the steps our Community Manager, Emmet posted here.
Let me know if you need anything else!
- Hello Meghan 😊
I use my iPhone
Angie
