Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

Cliffd's avatar
Cliffd
New member | Level 2
2 years ago
Solved

Out of space? No files though

I got and email stating I am out of storage space. I go to "clean up" my space and delete old files, backups, etc. but I cannot find the files. Where can I find the files/folders to delete?
Storage space
  • Cliffd's avatar
    Cliffd
    2 years ago

    Thanks for the response. It may have been a server load time issue. The list of files finally showed up on my screen and I was able to delete. All good now.

Cliffd's avatar
Cliffd
New member | Level 2
2 years ago

Thanks for the response. It may have been a server load time issue. The list of files finally showed up on my screen and I was able to delete. All good now.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Now worries Cliffd - I'm just glad to hear it's sorted now.

 

See you around the Community and take care!

  • Natasha2282's avatar
    Natasha2282
    New member | Level 1
    3 months ago

    Hi,

     

    I have the same issue. No older files visible to delete to create space?  Help.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hi Natasha2282 - sorry to hear about this.

      Can you please clarify if you've navigated to your homepage and your backups page to see if you can find any files to delete from there?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!