Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
chriscam85
2 years agoExplorer | Level 4
Quicken Coupon for 100GB Didn't Add the Storage
Quicken has given me a coupon for 100GB of free Dropbox space. In the notice, they directed me to navigate to https://www.dropbox.com/coupon and to enter the code they've provided.
I believe these were the steps I took:
I navigated to that URL, entered the code and clicked Submit. I landed on the "login" page and selected the Google login method. I successfully logged in, but see that my storage is still ~7GB, and the 100GB did not apply. When I go to redeem the coupon again (by doing the same steps but now already being logged in), I get an error stating, "The code you entered has already been used."
Apparently this is the only way I can get in contact with Dropbox support. Please reach out to me. Thank you.
20 Replies
Replies have been turned off for this discussion
- tpar722 years agoExplorer | Level 3
that link opens a intro page for support - nothing to do with my ticket nor anywhere yet to find it
- Hannah2 years ago
Dropbox Community Moderator
Hey tpar72, can you check your email account directly? You should be able to see Colin's email there, right above the automated response from our system.
- lnzjoy2 years agoHelpful | Level 6
I am having the exact same issue as everyone else on this thread. Please assist.
- Walter2 years ago
Dropbox Community Moderator
Hi there lnzjoy - sorry to hear you're having issues with this.
Since we''ll need some additional information about the problem you're facing, would it be OK if we reached out via email to have a further look internally?
- lnzjoy2 years agoHelpful | Level 6not a problem.
- Megan2 years ago
Dropbox Community Moderator
Hi lnzjoy, I just sent you an email, I'll see you there!
- Mach1pony2 years agoExplorer | Level 3
same issue. I'm over my storage, applied quicken coupon code for 100gb, nothing happened. I've logged out, logged back in. Just didn't work. If I try again it says code has already been used. Please help, I need the space.
- Walter2 years ago
Dropbox Community Moderator
Hey Mach1pony - sorry to hear about this.
May we reach out via email to have a further look internally?
- Mach1pony2 years agoExplorer | Level 3Please.
I simply applied the coupon code from Simplifi and it didn't work. At the time I was over my limit so maybe the prevented it from working.
I see that it happens a lot. - Megan2 years ago
Dropbox Community Moderator
Hi Mach1pony, I just sent you an email, I'll be happy to see you there!
About Storage Space
Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!