Re: Online my account is full but on the desktop app it shows less space is used.

Hi Tommytot, thanks for bringing this to our attention.

Could you check to see if you have any files on the backups page?

This will help me to assist further!

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Hej Tommytot, tak fordi du gjorde os opmærksom på dette.

Kan du tjekke, om du har nogen filer på sikkerhedskopieringssiden?

Dette vil hjælpe mig med at hjælpe yderligere!

hele pc lå i sikkerhedsbackup. Forsøgte at slette, men ligger der stadig.

Have you tried disabling the computer backup using these steps?

Tak

Det virkede.

I have deleted every file from Dropbox, there are no shared folders. I unistallad Dropbox on all devices. The Drpobox All file show no files, 0 shared files.

Yet the Plan tab says that 1.1 GB is used.

How to fix this? Where are these files?

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pumabea wrote:

I have deleted every file from Dropbox, ... Yet the Plan tab says that 1.1 GB is used.

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Check your Backups page.

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raidtariq wrote:
I got the Full Use of Storage notification while I gave over 70% not used. It says 7.25G used of 7.25G while in fact I use only 1.5G.

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Check your Backups page.

I signed out from all devices.  I even uninstalled the Dropbox app from all of them.

Still, it shows:  Regular files 1.1 GB.

Hey pumabea, did you perhaps enable our backup feature at some point?

What do you see in your backups page?

Hi,

Now it is solved. Thank you. I did not know that Dropbox backup my all previous data. I went to DropBox Backup and delete them all and now I have plenty of space.

Thanks,

I deleted all my files and my dropbox still reports 89.5% of 4GB+ as being utilized. 

I have been trying to solve this for days. This problem has made my dropbox useless. 

I need assistance.

Hey JHahn, thanks for posting today and sorry to see you're having trouble.

Is it possible that you had previously enabled our backup feature?

Do you see any files in your backups page here?

Let me know what you find.

Hi, I permanently deleted all files in my box, signed out then signed in but it still says that 1.85GB/2,25GB is used?

What can I do to really free all the space I have?

Cheers,

Nandi

Hi kreorszagismeret, let's jump right into this! 

Have you checked to make sure that you don't have any shared content, that might be taking place in your Dropbox account? 

What about any active Backups?

Let me know more!

My dropbox is at 14 GB basic and it showing I have 11+ GB used. This is from a former backup, I can't remember when. All files on Dropbox and Backup are empty. I can't find the issue, I am technically savy full stack engineer and have reviewed these forums. Mods please help!

Best, 

Jasen

Hi anonymous, thanks for bringing this to our attention.

Do you see any deleted backups on the site itself confirming that they have been removed?

A screenshot of this page (while hiding any persona info) would be helpful for us!

The Backups page is empty and if I click Deleted Files on the Backups page it takes me back to Deleted Files for Dropbox. 

Best, 

Jasen

Hey anonymous, thanks for the additional info and the screenshots.

Do you mind if we reach out to you via email, to investigate this further?

I would greatly appreciate that, thanks. 

Hi anonymous, I just sent you an email, in order for us to have a closer look into this! 

Cheers!

Hi all, I have a dropbox account with over 19 GB of space.  Yesterday, it reported that it was over its quota so I removed all of the folders.  Yet, it still says it is over its quota, even with nothing in the dropbox.  I checked the backup and there is nothing there either.  I have been searching for phantom files/folders but cannot find them.  Any help would be appreciated!

Hi dhkaplanoh, thanks for posting here today! 

Can I send you an email, in order for us to have a closer look into this?

Let me know!

Yes, please do.  Should I post my email here or somewhere else?

Here's what it shows.  Yet there are almost no files.