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LJLJ's avatar
LJLJ
Explorer | Level 3
3 years ago

Referral Bonus Not Eligible

I have referred my friend via my link, Dropbox was installed in a brand new PC out of the box yet the referred account and my account, the status states it as "ineligible".

How can this be rectified?

Referrals

15 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi LJLJ, sorry to hear you're having issues with this.

     

    May I ask if your friend already had a Dropbox account before you sent them your referral? 

     

    Otherwise, could it be that the device was a re-furbished one? 

     

    Let us know more and we'll take it from there. 

  • LJLJ's avatar
    LJLJ
    Explorer | Level 3
    3 years ago

    Never had Dropbox and the PC is brand new, not refurbished.

  • LJLJ's avatar
    LJLJ
    Explorer | Level 3
    3 years ago

    Never had Dropbox and the PC is brand new, not refurbished.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    In that case, may we reach out via email to have a further look into this LJLJ?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey LJLJ, I just sent you an email, so we can look into this there.

     

    Thanks!

  • LJLJ's avatar
    LJLJ
    Explorer | Level 3
    3 years ago

    t's been 12 hours and no reply via email.   ????

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the nudge on this LJLJ 

     

    Please note that Hannah is out of the office at the moment, so she'll be getting back to you through your ticket on Monday. 

     

    Let us know if you have anything else to add. 

  • LJLJ's avatar
    LJLJ
    Explorer | Level 3
    3 years ago
    Can someone else help me rather than Hannah? This is not rocket science and wort wait till Monday. If we don't get this resolved, we'll be glad to go to OneDrive. Thank you.

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