Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

dnipro83's avatar
dnipro83
New member | Level 1
9 months ago
Solved

Referral bonus marked as ineligible for my son on new laptop

Hi, I've recently bought brand new laptop and registered in addition to my MS account also my son account and invited him to install Dropbox using email. On completing all necessary steps I've got status "Ineligible". Please, clarify what is the reason of the status... 

Referrals
Storage space
  • Walter's avatar
    Walter
    9 months ago

    No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

6 Replies

Replies have been turned off for this discussion
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi dnipro83 - sorry to hear you're having issues with this.

    Did you try to use the same device to install the Dropbox desktop app by any chance? If so, that would explain why your referral is ineligible.

    That said, if you'd like us to have a further look into this, please let me know and I'll reach out via email to investigate with account specific information.

    Thanks! 

  • dnipro83's avatar
    dnipro83
    New member | Level 1
    9 months ago

    Hi Walter , I was thinking that issue might be with kids account so tried with other email but that was marked as ineligible too in my referral list.  I'm not sure how behaves Microsoft on initial installation when you give it your existent MS account for setup (was it able to fetch my existent installations on other devices?) What is 100% is that nobody have done installation of Dropbox on that brand-new laptop before by refferal and have received received bonus space credits.  Might it be just multi-account issue? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    No worries dnipro83 - I just sent you an email to investigate so please take a look at your inbox and we'll take it from there. 

  • Chair Bear's avatar
    Chair Bear
    New member | Level 1
    9 months ago

    Hi Walter - could you help me look into the same issue? thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi Chair Bear, thanks for posting here!

    I just sent you an email, and we'll have a closer look into this together.

    See you there! 😇

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!