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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
I have been a dropbox user for many years but this is ny first adventure on the community!
I am a Trustee for a charity and the Trustees are looking for a place to save shared files. I am proposing Dropbox (initillay as a basic account) and so referred them [personal information removed as per Community Guidelines] from my dropbox but it says we are inelligble for the extra 500G due to my setting it up on the same computer (even though 5 others will also be using it).
I think that dropbox support need to deal with this but I cannot find a way to communciate to support as a basic user.
Any help would be much appreciated
Thanks
- Lusil
Dropbox Staff
Hi alainfromepsom, you've come to the right place.
I moved your post here, where other users have expressed a similar concern.
However, to have a look into this a bit more in-depth with you, I've sent you a ticket.
Whenever you get the chance, have a look at your inbox for my message.
Thanks!
