Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

tnaeem786's avatar
tnaeem786
Explorer | Level 3
6 years ago

Referral sent to a friend marks as inelegible

Hi I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.   ...
Referrals
Storage space
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago
Hey khodbxuser, thanks for posting your question on the Dropbox Community. 

You're right, the error you're getting may be due to the user you're trying to send the invite to is using the same network or device that you're connected to.

I'd like to help look into this with you, but we'd have to continue via email. 

Would it be alright if I reached out to you?
khodbxuser's avatar
khodbxuser
New member | Level 2
5 years ago

Feel free to reach out to me via email to resolve this issue. Thank you

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks, khodbxuser. Just sent you one!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!