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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
This does not make any sense, they set up the account on a different computer. So why is this marked as ineligible? Can someone please look into this for.
My email is <<removed to avoid spam>>
Regards, Tahir
- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
312 Replies
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How to fix Ineligible referral status that is false?
"This invite looks suspicious!
- This usually happens if you sign up for multiple accounts on the same computer"
- Lusil
Dropbox Staff
Hi alainfromepsom, you've come to the right place.
I moved your post here, where other users have expressed a similar concern.
However, to have a look into this a bit more in-depth with you, I've sent you a ticket.
Whenever you get the chance, have a look at your inbox for my message.
Thanks!
I have been a dropbox user for many years but this is ny first adventure on the community!
I am a Trustee for a charity and the Trustees are looking for a place to save shared files. I am proposing Dropbox (initillay as a basic account) and so referred them [personal information removed as per Community Guidelines] from my dropbox but it says we are inelligble for the extra 500G due to my setting it up on the same computer (even though 5 others will also be using it).
I think that dropbox support need to deal with this but I cannot find a way to communciate to support as a basic user.
Any help would be much appreciated
Thanks
How do ask Dropbox to confirm it? It is a true referral.
Thanks.
Anatal
Still I can't find any mail at help center.
Chatbot is useless service.
Please give me an email address to contact with dropbox support.- Lusil
Your technical support options depend on what kind of account you have and to see yours, log in and go to dropbox.com/support.
If you're still having trouble with this, you can try to submit a Help Request via this link from an incognito window (without signing in).
Please read my posts again. Dropbox doesn't have official support?
- Mark
Super User II
You can see the referral status at www.dropbox.com/referral_status
Note you can only get referral space IF you sent him a link before he signed up.
He is friend , wich never hear about dropbox . He was new Pc user so was the first time that he made dropbox account.
I helped him to register at dropbox.
So I want 500mb more.
