Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

shnoozie's avatar
shnoozie
New member | Level 2
3 years ago

Storage limits reached despite paying for Plus account.

I have a dropbox plus account, I pay €120 each year and have plenty of storage space. a friend added me to her dropbox account and I now have a warning saying I dont have enough space and I need to u...
Plans
Storage space
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
shnoozie wrote:

I have a dropbox plus account, I pay €120 each year and have plenty of storage space. a friend added me to her dropbox account and I now have a warning saying I dont have enough space and I need to upgrade to a plus account

You likely have more than one account; a Basic account and one that you're paying for. Look at your Plan page. If it says Basic, then you're signed in to a free account. Use the credit card charge lookup tool to identify the account you're paying for.

  • shnoozie's avatar
    shnoozie
    New member | Level 2
    3 years ago

    Thanks for your reply, when I try log into a different account (just to double check) it try to create an account for me, which must mean I dont have another account.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      3 years ago
      shnoozie wrote:

      Thanks for your reply, when I try log into a different account (just to double check) it try to create an account for me, which must mean I dont have another account.

      Have you used the tool I linked to above to identify the account you're being charged for?

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!